FREE SHIPPING ON ORDERS OVER $50

SHIPPING POLICY

Orders placed that are not preordered please allow 2-3 days after your order before receiving your tracking number. Preorders are made to order so Please allow between 15-45 days for your order to arrive. If more than 45 days have passed please email us at  to review the status of your order. Refunds will be handled through email if necessary.

Returns
Our policy lasts 24 days. If 24 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thekoolkidzclothingcustomercare@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thekoolkidzclothingcustomercare@gmail.com